The next time you visit our offices or telephone us you will be greeted by our new receptionist, Olivia Arnold. Olivia joined us on 12th May and previously held customer service roles at the well-known fashion brand Fat Face working in their Grand Central Store in Birmingham, and before that at the food retailer, Waitrose.
The role of receptionist is a very important one, because this person is the first point of contact either in person or via the telephone for our clients. Olivia’s duties include greeting clients, directing phone calls to the right person or department, supporting our Financial Advisers who provide local financial advice in Sutton Coldfield and surrounding areas. She will also be administering our Treating Customers Fairly feedback process, document scanning, ensuring that all public areas and meeting rooms are immaculate and ready for use and providing assistance to our Practice Manager, Lynsey Mason.
“I’ve been made to feel really welcome by the rest of the team. Everyone is so supportive, and I am enjoying working in such a professional environment.” Says Olivia.
In her spare time Olivia enjoys seeing friends, is a fan of superhero movies and the books and films of Harry Potter.
It’s magical to have you in our team, welcome to Four Oaks Financial Services, Olivia.